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Everything that we work with comes with a manual – except people. Irrespective of what business we're in, we are actually in the people business. Research shows that people are more easily influenced by people who appear to be like themselves.
Whether we are in sales or customer service, advertising or the legal profession, if we can understand people enough to create apparent common ground between them and us, we can build better, more rewarding relationships.
In this session Erik shares how to:
- Understand human behaviour and how it originates
- Know someone by examining their behaviour
- Build and understand trust relationships
- Anticipate and deal with inter-personal conflict
- Sharpen customer service by giving clients what they want
- Treat people the way they want to be treated.
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